I’m a technical writer and instructional designer with 15+ years of experience writing content, building documentation systems, and training programs. I’ve worked across multiple industries to develop technical documentation, online learning courses, instructional videos, and marketing content that drive adoption and provide real value to the reader.

My current focus is integrating Generative AI into the content development process to improve quality, consistency, and turnaround without losing the human voice and judgment that good content requires.

SKILLS

Writing and Documentation	UX/UI docs, knowledge bases, help centers, white papers, release notes, style guides, content QA, Markdown, XML
Instructional Design	Curriculum design (OLT/ILT), storyboarding, LMS admin (SkillJar, Evolve), video tutorials, assessments
AI Content Strategy	Gen AI workflows, prompt engineering, AI-powered editing and scoping, NotebookLM, Claude, ChatGPT, Gemini
Authoring and Production	Camtasia, Snagit, Adobe Creative Suite, Articulate Rise, Vyond, Lucidchart
Platforms	Confluence, GitHub, Jira, Zendesk, Salesforce, Miro, Smartsheet, Buganizer

EXPERIENCE

EPAM • Digital Engineering & Consulting Nov 2022 – March 2026

Technical Writer / Instructional Designer

Created instructional design materials and technical writing across enterprise client engagements, building documentation systems, training programs, and AI-powered content workflows from scratch.

• Cut content scoping and drafting time from days to hours by designing a Generative AI pipeline (NotebookLM + Gemini) for a commercial real estate engagement. The process uses AI to assist content developers to scope, draft, review, and publish content in days rather than weeks.
• Reduced revision cycles across a distributed writing team by building a prompt library aligned to the client’s style guide, enabling writers to self-review drafts against specific editorial rules before sending for QA review.
• Provided an improved training experience for new financial advisors by replacing four outdated training courses with a single streamlined online course; I delivered end-to-end from storyboard through publication, including scenario-based exercises, interactive activities, and a knowledge assessment.
• Improved end-user experiences by designing and/or refreshing multiple help centers, e-learning modules, and training videos for a wide range of enterprise software tools across multiple client engagements.

Steyer Associates • Consulting Jan 2021 – Sep 2025

Technical Writer / Content Designer

Consulted across enterprise engagements for software, rideshare, and machine learning clients. Transitioned to part-time after joining EPAM in November 2022.

• Software – Content Creator
  Provided customer education by authoring and maintaining customer support content for the Microsoft Office suite, including new support articles, feature documentation, What’s New pages, and in-product feature strings.
• Rideshare – Copywriter and Content Designer
  Consulted on a customer support content refresh: rewrote articles for tone and readability, built templates and style guidelines for phone/chat agents, performed editorial review on AI-generated articles, and drafted customer-facing email templates.
• Machine learning – Technical Marketing Writer
  Authored blog posts, e-book chapters, and podcast abstracts for an AI/ML platform company, translating technical concepts for a broad audience.

MITS (WhiteCup) • Business Intelligence & CRM Software Oct 2013 – Feb 2021

Technical Writer / Instructional Designer

Started in product support, then transitioned into the company’s lead writer and training specialist. Ultimately owned all technical documentation, customer education programs, and contributed to marketing content.

• Owned the company’s entire documentation ecosystem, including UI/UX docs, knowledge base, best-practice guides, white papers, release notes, and internal documentation.
• Drove measurable product adoption by implementing an LMS from scratch and creating self-serve training programs, video tutorials, and a New User Boot Camp.
• Empowered customers by hosting live webinars, one-on-one training sessions, and ongoing education programs.
• Improved customer engagement with marketing and sales by contributing to blog posts, presales collateral, product proposals, and customer-facing release communications.

CERTIFICATIONS

Google Cloud Platform – Generative AI Leadership
Salesforce – Salesforce Certified Platform Foundations
Anthropic – AI Fluency: Framework & Foundations, Claude Cowork, and Claude 101

EDUCATION

University of Oregon – Coursework in Computer Science