Customer Education & Training
- Instructional Design Storyboard (course sample)
Storyboard for an online financial advisor course, showing how learning objectives, scenarios, and knowledge checks come together before development begins. - Product training video (video)
Walkthrough that takes new users of a business intelligence product from first login to first insight. - Business education video script (script)
Script that turns a dense inventory management concept into plain language a busy learner can absorb in minutes.
Help Center & Product Guides
- SSL certificate installation (setup guide)
Setup guide that walks users through certificate configuration, written to prevent the support tickets this task usually generates. - Restarting a failed web service (troubleshooting guide)
Troubleshooting article that moves the reader from symptom to resolution. - Action-sports camera manual (product instructions)
End-user manual for consumer electronics product.
AI Implementations
- Building a prompt library for improved content quality (case study)
Developing reusable prompts aligned with editorial standards - AI-assisted scoping and drafting (case study)
How I cut drafting time while keeping SMEs, sources, and editorial standards in the loop. - Editorial Style Guide for AI-Assisted Writing (reference guide)
A style guide for drafting content that is human-friendly and AI-compatible. - AI use within security agencies (whitepaper)
Pre-sales document demonstrating how governments can use AI to increase security
API & Developer Documentation
- API authentication example (api reference)
Documentation for token-based authentication and request structure - API endpoint example (api reference)
Reference documentation for endpoint usage, parameters, and responses - Runbook for self-hosted service (reference guide)
Operations runbook showing the internal-facing side of documentation: what to check, in what order, and why.